Submit all connection, subscription, billing, and refund issues through a support ticket. Your issue and follow-up replies stay in one thread, making progress easier to track; response times vary with the complexity of the issue and the current queue.
The fact sheet does not publish an email address or Telegram contact. For now, support tickets in the user panel are the official support channel.
Use tickets for connection issues, route selection, subscription status, payment checks, and refund requests. Sign in to submit an issue, then review replies and its status on the same page.
Response times depend on the complexity of the issue and the current queue; no fixed response time is promised.
Submit and view a ticket →No customer-support email address is currently published. For account, order, or refund issues, use a user-panel ticket so the case stays linked and its status remains visible.
VPNHG registration does not require an email address; a username and password are enough to complete registration.
Go to Support Center →No Telegram contact is currently published. Do not contact or submit account details based on information found outside this site; send official requests through a user-panel ticket.
Use the status shown in the user panel as the definitive ticket update. Processing times vary depending on the issue.
Use the official channel →To avoid repeated questions, first tell us which platform the issue affects. VPNHG supports Windows, macOS, iOS, Android, and Linux; if the issue occurs on only one platform, include that platform and the steps that led to it.
Support covers VPNHG accounts, subscriptions, client imports, international route selection, connections to streaming services and AI tools, payment checks, and refund requests. The service covers 110+ countries / 170+ routes, with no limit on the number of devices online at the same time.
For common setup steps, start with the Guides or FAQ. To verify account, order, or subscription details, go directly to the Support Center. Tickets are handled in the user panel, keeping related records together instead of scattering them across channels.